Effective Date: July 25, 2026
At IDA Supply Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Sale or clearance items.
- Gift cards.
- Items marked as Final Sale.
- Personalized or custom-made products.
- Undergarments or accessories where hygiene regulations apply.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve your claim quickly, please include:
- Your order number.
- Photos of the item.
- Photos of the packaging (if applicable).
- A brief description of the issue.
We will review your request and arrange a replacement or refund where appropriate.
4. Return Process
To start a return:
- Contact our customer support team.
- Wait for return authorization and instructions.
- Securely package the item.
- Ship the item to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
6. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. If you need a different size or color, please contact our support team to check availability.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (such as receiving a damaged, defective, or incorrect item).
- Original shipping charges are non-refundable unless otherwise required by law.
8. Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as it may take time for the refund to be officially posted.
- Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact us.
10. Contact Us
If you have any questions regarding our Refund & Returns Policy or need assistance with a return, please contact us: